Returns Policy

When you shop with David Jones, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones store (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.

Proof of Purchase	Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents: Original Register Receipt (no photocopies accepted) Proof of Purchase (included with all online purchases and Click & Collect) Original Return/Exchange Receipt David Jones Storecard Statement David Jones American Express Card Statement David Jones American Express Platinum Card Statement
Change of Mind	If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that: You have produced satisfactory Proof of Purchase; and The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and The item is not a Special Exception (see below). If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that: The item is in a saleable condition (i.e. the original tags* and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); *including some items which have a tag that reads "change of mind returns will not be accepted if this tag is removed" We can verify that the item was originally purchased from David Jones; and The item is not a Special Exception (see below); and Satisfactory Identification is presented at the time of the return. David Jones will accept: A current Drivers Licence, including Learners permit with photograph Proof of Age card that is approved by the Government with photograph and signature within the seal Blind Citizens Card with photograph Australian, New Zealand or International Passport Police, Government or Armed Services sealed identification card with photograph and signature within the seal Pension cards for aged, invalid widows, supporting parents and carers; or David Jones American Express, David Jones American Express Platinum or David Jones Storecard with signature on the reverse as satisfactory identification In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Returns Card to the current value of the item.
Consumer Guarantees	As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from David Jones. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse. Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.
Gift Cards / Bonus Items	All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.
Special Exceptions	30 day Change of Mind Returns Please choose carefully as we only offer exchange or refund for Change of Mind on the following items within 30 days of purchase. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law. Designer Handbags & Accessories from: 3.1 Phillip Lim Alaia Alexander McQueen Alexander Wang Aspinal Balenciaga Bally Balmain Bottega Veneta Celine Chanel Chaos Chloe Christian Louboutin Coach Dior Dolce & Gabbana Fendi Giorgio Armani Gucci Jimmy Choo JW Anderson Louis Vuitton Mansur Gavriel Prada Proenza Schouler Red Valentino Roger Vivier Saint Laurent Salvatore Ferragamo See By Chloe Sophia Webster Stella Mccartney Strathberry Valentino Versace Designer Shoes from: 3.1 Phillip Lim Alaia Alexander McQueen Alexander Wang Aquazzura Balenciaga Bally Balmain Casadei Chanel Charlotte Olympia Chloe Christian Louboutin Dior Dolce & Gabbana Gianvito Rossi Giorgio Armani Gucci Hogan Jacquemus Jimmy Choo Louis Vuitton Malone Souliers Mansur Gavriel Mara & Mine Nicholas Kirkwood Oscar De La Renta Red Valentino Rene Caovilla Roger Vivier Saint Laurent Salvatore Ferragamo See By Chloe Sergio Rossi Sophia Webster Stella Mccartney Stuart Weitzman TODS Valentino Versace No Returns for Change of Mind Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law. Gift Cards and ePay vouchers David Jones Gift Cards David Jones eGift Cards e-pay recharge vouchers Custom made and altered items Furniture Curtains, blinds and soft furnishings Made-to-measure and altered garments Personalised products Personal care items Electric toothbrushes Shavers hairbrushes Manicure sets, foot spas Hand held massagers Circulation booster devices Other merchandise Earrings for pierced ears Pillows Perishable food and hampers Technology Returns Please choose carefully as we do not offer change of mind exchanges or refunds on technology products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees. David Jones will, at all times, honour its obligations under the Australian Consumer Law. Sephora Inside David Jones Bourke St Purchases made at Sephora inside David Jones’ Bourke Street Store are managed by Sephora. Returns of purchases made at Sephora Bourke Street must be returned to Sephora. Sephora have a 30 day time limit on Change of Mind Returns. If you have changed your mind, Sephora will exchange or credit via Sephora Gift Card provided you have your receipt and the item is unused, seal is unbroken and in its original packaging. Sephora’s Change of Mind Policy does not affect your rights under the Australian Consumer Law. For more information about Sephora’s return policy, visit: https://www.sephora.com.au/faqs#returns.